Very simple: choose the item you would like to have, select the desired size, fabric or color (if applicable), and click ‘add to cart’. The item will then be added to your shopping cart. You can proceed to checkout immediately or continue shopping. When you’re ready to place your order, click on the shopping cart icon and then ‘checkout’.
Enter your details and preferred payment method and click ‘place and finalize order’. You will then be redirected to a payment screen, where you can complete the payment. Once the payment has been received, your order will be finalized.
Please note! If you would like to have your order delivered somewhere other than the Netherlands or Belgium, it is unfortunately not yet possible to place an order online. If this is the case, please contact us and we will be happy to assist you.
Did you accidentally made a mistake in your address details or ordered the wrong colour or size? Please contact us by phone or email as soon as possible. In most cases, we can still make changes to the details. Once the order has left our warehouse or if we have placed an order ourselves in case the item is no longer in stock, it will unfortunately no longer be possible to make any changes.
Yes, on our website we only offer our basic fabrics, as we can often deliver them quickly. If these do not fully meet your wishes, there are numerous other options available. We would be happy to show you these in our showroom, or call us at +31 (0) 341 250 204 and we will be happy to tell you more about them.
It is also possible to order fabric samples directly through our website. You can find this option on the product page in the ‘Customize to your liking’ section.
Many of our garden sets, both lounge and (low) dining, are modular. This means that you can combine them completely according to your own wishes. On our website, we have listed some of the most popular configurations, but of course, this does not mean that these are the only possibilities.
You can order various individual items from the same series and create your own configuration, or we can help you put together your ideal set. Please don’t hesitate to contact us or visit our showroom in Nunspeet, the Netherlands if you need any help.
If you place an order through our website, you can pay using iDeal, Bancontact, Belfius Direct Net, or via bank transfer. In the latter case, we will send you an invoice within 3 business days. You can also redeem an &moss gift card, but currently, this is only possible in our showroom or via email, not through our webshop.
If you place an order by phone, email, or in our showroom, we work on an invoice basis. If we deliver to you within 7 days, you will receive a 100% invoice from us, which we will ask you to pay before delivery.
If it takes longer than 7 days, you will first receive a 20% down payment invoice from us. Only once this is paid, the items will be definitively reserved for you. You will receive the remaining 80% invoice once we have scheduled the delivery with you. Again, we will ask you to make this payment before delivery. Unfortunately, it is not possible to pay with a debit card when our driver delivers the items.
For orders which are being shipped abroad (of the Netherlands and Belgium), we ask you to pay the invoice in full before shipment.
At the moment, it is unfortunately not possible to redeem your gift card online. Do you still want to place an order? Please contact us and we will be happy to help you. Of course, you can also redeem your gift card in our showroom.
An &moss gift card is valid indefintely.
Shipping costs the Netherlands
We do not charge shipping costs for both small and large orders within the Netherlands (excluding Wadden Islands). Hence, we deliver garden furniture using our own delivery service, where we assemble the furniture and take any packaging materials with us. Small items are shipped via PostNL.
Shipping costs Wadden Islands
For delivery of garden furniture to the Wadden Islands, we charge €150. Shipping is free for items that can be sent by post, such as small accessories and protective covers.
Shipping costs Belgium
We charge €150 for delivering garden furniture to Belgium. If they concern smaller items that can be sent by post, the costs are as follows:
Do you want to be sure which shipping costs apply to your order? Then please contact us and we will be happy to inform you.
Shipping costs outside the Netherlands & Belgium
Shipping costs outside the Netherlands and Belgium depend on the ordered items. For a targeted quote regarding transport costs, it is best to contact us directly. In this case, we will need your full address and the specific items you would like to order.
Please note! Certain side tables, flower pots, and lamps are not sent by post due to their fragility. These can only be picked up in Nunspeet, the Netherlands. If this applies, it will be mentioned in the brief specification of the product under the delivery heading. If these products are ordered in combination with garden furniture, we will of course still deliver them to your home.
On the product page of the relevant product, the delivery time is stated. If you order multiple products, we will combine them into one delivery as standard. In that case, the delivery time of your order depends on the longest delivery time.
Is there a significant difference in delivery times for certain products? Then we can also deliver them in parts. We will coordinate this on a case-by-case basis. If you would like to know this in advance, please contact us directly.
Delivery time for garden furniture
For an order with garden furniture, we deliver within the Netherlands and Belgium with our own delivery service. If we have the product in stock, this generally means that we will deliver within 2 weeks. We will coordinate the exact delivery time with you after receiving the order.
Delivery time for small items
If your order consists only of small items, such as accessories, maintenance kits, or protective covers, we will send the package with PostNL. This generally means that you will receive your order within 2 days, provided we have the product in stock.
Please note! Certain side tables, flower pots, and lamps are not sent by post due to their fragility. Therefore, they can only be picked up in Nunspeet, the Netherlands. If this applies, it is stated in the product specifications under the delivery heading. If these products are ordered in combination with garden furniture, we will of course deliver them to your home.
For small items that we send by post, you can track your order by providing us with your email address. Once we have handed over your order to PostNL, you will receive a track & trace code from them which you can use to track your package.
Unfortunately, it is not possible to track our delivery driver for large items that we deliver with our own delivery service. However, we will coordinate the delivery with you in advance so that you know what to expect.
For orders to countries other than the Netherlands and Belgium, it depends on the transport company and whether they offer this possibility. Please inquire about the options.
Yes, we also ship to abroad. For Belgium, we have a standard delivery fee of €150 for the delivery of garden furniture. For other countries, the rate depends on the size and destination. Therefore, for an indication of the shipping costs, please contact us directly with your full address and the specific items you would like to order.
Yes, that is certainly possible. In that case, you can pick up your order during business hours at our warehouse in Nunspeet, the Netherlands. To do so, please make an appointment preferably by phone or email indicating the desired day and time. This way, we can make sure that your order is ready and you won’t have to wait unnecessarily.
For online orders with non-customized items, exchanging is not a problem. If you would like to make use of this option, we would like to receive the product you want to exchange back first. You can choose from three options for this: exchanging in the showroom, via post or at home. You can read more about this under the question ‘Can I return (part of) my order?’. Please let us know that you would like to exchange and which item you would like to receive in return.
Unfortunately, purchases made in our showroom or customized products cannot be exchanged.
For purchases made in our showroom, unfortunately it is not possible to return them. Did you place the order online? Then you can return it within 14 days, provided that it is an item from our basic collection. The costs for returning the product are at your own expense.
Option 1: Return in our showroom
You can return your item(s) for free in our showroom in Nunspeet. Please bring the product with its original packaging and the invoice.
Option 2: Return by post
Small, non-fragile items can be returned by post. If you wish to use this option, please send us an email to info@nmoss.com in which you provide your name, invoice number, item(s) and the reason for returning. We will then email you a return label.
The costs for returning the product are €10 within the Netherlands and €12.50 or €17.50 for Belgium, depending on the size. Once we have received and processed your return, we will refund the purchase amount minus the return costs to your account.
Of course, it is also possible to return the package to us on your own initiative. Our details are:
&moss
Pascalweg 17
8071 SE Nunspeet
The Netherlands
Option 3: Arrange a pick-up for your return
For returning large items, it is also possible to have us or a transport partner pick up the products. In that case, please send an email to info@nmoss.com in which you provide your name, invoice number, item(s) and the reason for returning. We will then contact you to arrange the pick-up. The costs for this service are €150 for the Netherlands and Belgium. Outside these countries, the costs depend on the exact location and the items you would like to return. Please contact us for more information.
It is only possible to cancel items from our basic collection if they were ordered online. If you placed your order in our showroom or if it concerns a custom-made product, it is unfortunately not possible to cancel.
If you want to cancel, please contact us as soon as possible (but within 14 days). If you act quickly, we can still stop the order before it leaves our warehouse. Cancellation is free of charge in this case.
If the products have already left our warehouse, the order will have to be returned and the return costs will be at your own expense.
Unfortunately, business orders cannot be exchanged, returned or cancelled.
Returning to our showroom is free. The costs for returning by post are €10 within the Netherlands and €12.50 or €17.50 for Belgium depending on the package size. Is the package too large to send by post? Then you can use our pickup service. The return costs for this are €150.
For returns from other countries then Belgium and the Netherlands, the costs depend on the exact location and the items you would like to return. Please contact us for more information.
After receiving your order, you have 14 days to return it. Please note, this only applies to online orders of non-customized items.
Usually, we process returns within 10 business days. The purchase amount, minus any return costs, will then often be back on your account the same or next business day.
If there is something wrong with your order, please let us know! In that case, please send us an email at info@nmoss.com within 48 hours of delivery with your name, the time of delivery, and the specific issue. If it concerns damage, we would also like to receive a photo of the defect so that we can assess it better. We will then get back to you as soon as possible to discuss a suitable solution.
We define custom items as products that are not included in our standard collection and therefore have to be specifically ordered or (custom) made for you. Some examples include cushions in fabrics other than our basic Nattées, cast iron furniture in different colors, or products that we have to order specially.
Because these products are tailored to your specific needs, unfortunately, they cannot be exchanged or returned.
You have a legal warranty of 2 years on all products from &moss. This means that the product should do what you can reasonably expect it to do. If you are experiencing defects or malfunctions in your product, it will be repaired or replaced free of charge for up to 2 years after delivery.
If the warranty period has expired, but you still experience a defect or malfunction, please contact us. We will be happy to discuss the options with you.
Within 2 years of delivery, you have the right to a warranty on any defects and malfunctions in products purchased from &moss. To be eligible for warranty, you must be able to provide a purchase receipt, invoice or proof of payment.
Please note that damages caused by intent, negligence, wear and tear or improper use are not covered by the warranty. Also, you cannot claim warranty for product damage caused by your own transport, your own modifications or modifications made by third parties to the product, or for product-specific properties. The latter includes things such as:
If you meet the warranty conditions and would like to make a claim, we kindly ask you to send an email to info@nmoss.com, clearly stating your name, the product, and the issue. Additionally, we would appreciate receiving your purchase receipt and some photos of the defect. We will then get back to you as soon as possible to discuss a suitable solution.
Yes, that is certainly possible. If you experience a defect or flaw within 2 years of delivery and it falls within the warranty conditions, &moss will repair or replace it free of charge.
If the warranty period has expired or the defect does not meet the warranty conditions, we can still perform repairs for you. In this case, the costs of the repair will be charged at cost price. Any transportation costs for picking up and returning the product are also at your expense. Repairs abroad are excluded.
If you would like to have your product repaired, please send us an email at info@nmoss.com, clearly stating your name, the product, and the defect, and attaching some photos of the situation. If it is still under warranty, we also require the purchase receipt. We will then get back to you as soon as possible to discuss a suitable solution.
